Customer information
Checkout and support detailsInformation needed to review, prepare, dispatch and support an order.
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Privacy Policy
Privacy and Data Information
Privacy Policy
This policy explains the information used to operate TSGtobacco, process orders, provide support and maintain the website.
Different types of information support different parts of the service. This page explains the main categories, the purposes for which information may be used and the choices available to visitors.
Technical information
Device and usage dataBrowser, page, cookie and diagnostic information where generated.
Relevant providers
Information for a specific functionProviders receive information connected to the service they perform.
Purpose and care
Information supports the TSGtobacco service
Information may be used to display the catalogue, manage transactions, communicate about orders, arrange delivery, respond to requests and help protect the website.
A delivery provider, payment provider and hosting provider perform different functions and may require different information.
1. Information customers provide
TSGtobacco may receive information submitted through checkout, account registration, customer support or other website interactions.
This can include contact details, delivery information, order selections, messages and information needed to manage a transaction.
2. Website-use information
Technical information may be generated when visitors use the website, including device and browser information, IP address, pages viewed, referral information, cookie identifiers and diagnostic events.
The exact information depends on the website services and settings in use.
3. Why information is used
- Provide the website and display the catalogue.
- Process, review, dispatch and support orders.
- Send operational messages connected to a request or order.
- Help prevent misuse, fraud and security incidents.
- Understand and improve website performance.
- Meet record-keeping and other applicable obligations.
4. Service providers
Relevant information may be provided to services supporting payments, website hosting, order administration, Australia Post delivery, communications, analytics, security and technical support.
Providers receive information connected to the function they perform and may have their own legal obligations and privacy terms.
5. Payment information
Payment credentials may be handled by payment-service providers rather than stored directly within ordinary TSGtobacco page content.
The information processed depends on the selected payment method and provider.
6. Cookies and similar technologies
TSGtobacco and its service providers may use cookies or similar technologies to keep the website functioning, remember preferences, understand traffic and support security.
Browser controls may allow cookies to be limited or removed, but blocking essential technologies can affect website features.
7. Retention and security
Information is retained for as long as reasonably needed for its purpose, including order support, dispute handling, security, accounting and record-keeping.
Reasonable administrative and technical measures are used, but no internet service or storage method can guarantee absolute security.
8. Choices and requests
Visitors may manage cookies through browser settings and use the method supplied with an optional message to unsubscribe where applicable.
Privacy questions or requests should be submitted through the Contact Us page with enough information to identify and assess the request.
9. External services and changes
Third-party websites and services are governed by their own privacy practices. TSGtobacco may update this policy when website functions, providers or requirements change.
The current version is the version published on this page.