Terms of Service

1. Acceptance

By accessing or using TSGtobacco, you agree to these Terms of Service and the policies linked from this website. If you do not agree, do not use the website or place an order.

Any right or protection that cannot lawfully be excluded remains unaffected.

2. Website use

You may use the website only for lawful purposes and in a way that does not interfere with its operation, security or other users.

You must not attempt unauthorised access, introduce malicious code, misuse checkout functions, scrape protected areas or provide false information.

3. Catalogue information

TSGtobacco aims to present titles, images, variants, quantity choices, prices and availability clearly. Catalogue information can change, and minor display differences may occur.

References to colours, numbers or variants identify catalogue products and are not health or reduced-risk claims.

4. Orders and availability

An order submission is a request to purchase the selected items. An automated confirmation records receipt of that request but does not prevent a review of stock, order information, payment status or fulfilment.

An order may be held, declined or cancelled where fulfilment cannot reasonably proceed, subject to applicable obligations.

5. Prices and payment

Prices correspond to the selected option displayed at the time. Different quantities or variants may have different prices.

Customers must review the order summary before payment and use an authorised payment method.

6. Shipping

Shipping is governed by the Shipping Policy. Orders are dispatched from the Australian warehouse and normally carried by Australia Post.

Delivery estimates begin after dispatch and may change because of the destination, carrier conditions, public holidays or address issues.

7. Returns and order issues

Returns and order issues are governed by the Return Policy. Contact TSGtobacco before sending an item back and follow the instructions provided after review.

8. Accounts and customer information

You are responsible for information submitted through an account or checkout and for protecting account credentials.

Notify TSGtobacco through the official Contact Us page if you believe an account or order has been used without authority.

9. Intellectual property

The TSGtobacco name, original text, graphics and other website materials may be protected by intellectual-property rights.

Website access does not grant permission to reproduce or commercially exploit protected materials except as allowed by law or written permission.

10. Third-party services

Payment, delivery, analytics and other functions may depend on third-party services. External services can have their own terms and privacy practices.

Providing a link or using a provider does not transfer control of that third-party service to TSGtobacco.

11. Service availability

The website may occasionally be unavailable or contain an error. To the maximum extent permitted by applicable law, uninterrupted access or immediate correction of every display issue is not promised.

Liability is not excluded where it cannot lawfully be excluded.

12. Changes and contact

TSGtobacco may update these terms by publishing a revised version on this page. Continued website use is subject to the current published version.

Questions should be submitted through the Contact Us page.

Last updated: 5 August 2026.